Public transport surveys
On this page, you can read more about our various public transport surveys.We collect information on passengers’ satisfaction with public transport, the journeys made on public transport, as well as the condition and cleanliness of vehicles.
Customer survey (NPS)
Through our year-round customer survey, we gather our customers’ views and opinions on our services and their development, as well as their willingness to recommend public transport services to others (Net Promoter Score, NPS).
Customer satisfaction survey (ASTY)
We measure passengers’ satisfaction with public transport services in the HSL area through an onboard survey. We ask passengers to evaluate the quality of service on a specific route as well as HSL area public transport more generally.
HSL area residents’ satisfaction survey (BEST)
We take part in an annual international survey comparing residents’ satisfaction with public transport in their own region across European city regions. The survey is conducted through online panels and telephone interviews.
Public transport fleet quality control
We assess the condition and cleanliness of public transport vehicles operating in the HSL area by conducting field observations. Each year, we perform more than 8,000 inspections on buses, trams, light rail vehicles, Metro cars and commuter trains.
Ticket type survey
We collect information about travel on public transport and the types of tickets used by our customers through a ticket type survey. The survey is carried out on the Metro, commuter trains, trams and trunk route buses.
Perceived safety on commuter train services
We study passengers’ perceptions of safety on commuter trains through a survey. The survey is carried out in cooperation with VR.