Customer service
Often searched
- HSL card: Checking value balance and informationHSL card: Checking value balance and information
- HSL card: refunds and claimsHSL card: refunds and claims
- Tips for purchasing ticketsTips for purchasing tickets
- How do I get a discount?How do I get a discount?
- How do I buy a ticket for a child?How do I buy a ticket for a child?
- Tips and instructions for obtaining a student ticketTips and instructions for obtaining a student ticket
- Help for using the HSL appHelp for using the HSL app
- Extra authorization hold in the HSL appExtra authorization hold in the HSL app
- Can't buy a ticket via the HSL appCan't buy a ticket via the HSL app
- Lost propertyLost property
Call us
Call our customer service line for help with using public transport or resolving any problems. The average wait time is 5 minutes.
Open: Mon–Fri 8.30am–6pm, Sat 9.30am–5pm, Sun closed.
In March, we are exceptionally open on Wednesdays from 10:30 am to 6 pm.
We are closed during Easter:
- Fri 3 Apr
- Sat 4 Apr
- Mon 6 Apr.
Customer service at service points
If you did not get an answer to your question from our support site or via phone, you can also visit HSL’s or the municipalities’ service points.
The contact details and opening hours of HSL service points.
The contact details of the municipalities’ own service points.
Looking for information about the HSL app?
How to download the HSL app on your phone and how to buy tickets using the app.
