Customer service

Exceptional opening hours

We are closed over Easter:

Friday, 3 April

Saturday, 4 April

Monday, 6 April.

Send us a message

Send us a message or a development suggestion by selecting the topic and filling in the form.

Send a message

Call us

Call our customer service line for help with using public transport or resolving any problems. The average wait time is 5 minutes.

Open: Mon–Fri 8.30am–6pm, Sat 9.30am–5pm, Sun closed.

Call +358 9 4766 4000
Visiting a service point

See which matters require you to visit a service point. You can also find the service point’s contact details and opening hours here.

Request a refund

Log in using your HSL account and request a refund for yourself or someone else.

Corporate customer service

You can find our Corporate customer service contact details here.

Helsinki and Espoo City Bikes

CityBike Finland Oy is responsible for city bike customer service in Helsinki and Espoo.

Tel. +358 9 425 788 10

contact@citybikefinland.fi

Mon–Fri 7am–7pm, Sat–Sun 9am–5pm