Support and instructions

Need help or support? Find assistance on our support pages or contact our customer service.

Buying a ticket

Where can I buy tickets?
How can I pay for my ticket?
What do the zones mean?

Find instructions for buying and using HSL tickets here.

HSL app

Having trouble buying a ticket?
Wondering about an extra authorization hold on your bank account?
Having trouble transferring your season ticket to a new phone?

Find answers to questions about the HSL app here.

Contactless payment

How do I transfer between services with a ticket purchased using contactless payment?
How can I get a receipt for a ticket purchased using contactless payment?

Find answers to questions about contactless payment on HSL public transport here.

Student

Check whether you are entitled to a student discount.
Your discount entitlement can be verified electronically.
If you have recently moved to the HSL area, your new address must be up to date in the Digital and Population Data Services Agency's register before you can be granted a student discount.

Click here to read more about the student discount.

HSL card and Ticket Store

Where can I get an HSL card?
How can I top up my HSL card online?
Where can I check my HSL card value balance?

Find answers to questions about the HSL card and the Ticket Store here.

HSL card with home delivery

You can get an HSL card delivered to your home from Wolt Market in Helsinki, Espoo and Vantaa.
Once you have received the card, create an HSL account and complete strong authentication online.
You can also order a new HSL card to replace a lost one. Remember to deactivate the lost card by contacting HSL customer service.

Click here to read how you can have an HSL card delivered to your home.

Getting around

Travelling in the HSL area

Here you’ll find instructions for travelling on HSL public transport. You can plan your journey using the Journey Planner, check stop‑ and route‑specific timetables, and read about accessible travel and city bikes.

HSL zones

Before buying a ticket, check which zones you will travel through and make sure your ticket is valid for all the zones you need.

Maps

Route maps are available by mode of transport and area. You can also view station maps for the Metro, trains and some bus stations.

See route and station maps

Visiting Helsinki region?

Public transport is a great way to get around the capital region.

Tips for visitors

Bikes and parking

City bikes

Getting around in Helsinki and Espoo is easy with a city bike. The city bike season starts in April and ends in October.

Park & Ride

Park & Ride is designed for public transport customers who want to combine different modes of travel smoothly. With a valid HSL public transport ticket, you can park at Park & Ride facilities at a low cost or even for free.

Unexpected situations

Lost something on a bus or train?

Did you leave your bag on a tram or your backpack on a bus? Here you'll find instructions on where to inquire about your lost items.

Ticket inspections and penalty fares

Did you get a penalty fare? Here you'll find instructions on how to pay a penalty fare as well as answers to frequently asked questions.

Read about penalty fares