Instructions for using the HSL card

You can buy an HSL card at a service point or with home delivery from Wolt Market. You will receive instructions on how to use the card with it. You can order a card for yourself or, for example, for your child.

If you buy an HSL card at a service point, you need to bring a driver's license, passport, or ID card. A new card costs €5.

A child's next of kin can also purchase an HSL card for a child at a service point. The child does not need to be present at the service point, but the next of kin must be able to provide the child's personal identity code and some specific information (e.g. address). As the parent's/next of kin's identity will be verified, please bring proof of identity.

You can top up your HSL card with a season ticket for 14, 30 or 360 days. For value, the minimum top-up amount is €5, and the maximum balance allowed on the card is €400.

You can top up your HSL card with a season ticket or value online in the HSL Ticket Store, as well as at all HSL sales and service points.

You can view the tickets and value on your HSL card online in the HSL Ticket Store. When topping up your card, you can check your value balance and the expiry dates of any valid season tickets.

You can also check the tickets and value balance on your HSL card by logging in to your HSL account. You can log in at tili.hsl.fi or via the Log in button in the top right corner of any page on hsl.fi.

You can also check the tickets and value balance on your HSL card by holding your card on a card reader on board a vehicle or at a station. The following information will show up on the display after about five seconds:

• the value balance on the card
• your season ticket, if you have one, and its expiry date
• any valid single ticket(s)
• and the expiry time of the single ticket’s transfer time.

The My Travel Card app no longer reads HSL cards because the HSL card's backend system has been replaced.

You can check the tickets and balance on your child’s HSL card when topping up another person’s HSL card in the Ticket Store,by acting on behalf of your child through your HSL account or at a card reader onboard a public transport vehicle or at a station.

In the Ticket Store

Go to kauppa.hsl.fi/en/buy-for-another-person or select Load a season ticket or value for another person on the Ticket Store homepage.

To purchase a ticket or load value onto a child’s HSL card, you will need their card number. If you are topping up an HSL card for the first time, enter the card number, give the card a name and save it. After that, you can select the card directly from your favorites list.

If you have already added HSL cards to your favorites, you will see them listed. From the list, you can select the card you want to top up. You can also see the expiry dates of valid tickets and the value balance on your child's card. Information such as the customer group or zones is not shown.

By acting on behalf of another person

To act on behalf of your child, you need to first log in to your own HSL account and then select Act on behalf of another person in the menu. You can also go directly to https://tili.hsl.fi/en/acting-on-behalf. Read more about acting on behalf of another person.

When acting on behalf of another person, you can see detailed information about their ticket, such as the expiry date, customer group, school pass validity period and zones.

Other ways

Does your employer offer you a commuter benefit? You can use your Epassi, Edenred, Smartum or Zevoy commuter benefit to buy HSL single, day, multi-journey and season tickets. You can use your commuter benefit to top up your personal HSL card at the HSL service point in Tripla, at some municipal service points, and at R-kiosks.

Please note that the maximum balance for your HSL account (in practice, your HSL card) is €400. For example, if you already have €300 in your HSL account, you can use your commuter benefit to add up to €100 more.

If your place of residence, work or study has moved outside the HSL area, you can apply for a refund online. You can also apply online for a retroactive refund for periods spent in hospital. Go to online refund application forms.

Other enquiries, refunds and claims related to the HSL card are handled at the HSL service point and municipal service points. When visiting a service point, you must present proof of identity. Refunds must be claimed within two months from the date on which the grounds for the claim first arose, or in the case of refunds due to an unexpected change in life circumstances, within one year.

For detailed instructions on refunds for season tickets and value on HSL cards, please see our Conditions of Carriage and Ticket Terms and Conditions. 

Sales points (such as R-kiosks and other retailers) aim to correct their own mistakes. Tickets and value purchases can be cancelled at the point of sale within 12 hours of purchase, but only on the same day.

If your card is not working as it should, please contact customer service. You can contact our customer service by phone or via chat (in Finnish only) or by visiting our service point.

If you lose your HSL card, any season tickets or value balance on your card are safe in your HSL account. However, the lost HSL card must be deactivated so that someone else can’t use the season ticket or value on the card. See here for more information on what to do if you have lost your HSL card. 

You can get a new HSL card from a service point. Please bring a driver’s license, passport or ID card.A new card costs €5 + a service fee of €1.

If you have a season ticket or any remaining balance on your lost card, it can be transferred to the new card for an additional service fee of €1.