Penalty fare

Did you get a penalty fare? On this page, you'll find instructions on how to pay your penalty fare, as well as answers to frequently asked questions.

If you believe that the penalty fare you received is unjustified, you can submit an appeal using the form at the end of this page.

A picture of a penalty fare notice, with a ticket inspector in the background.

Paying a penalty fare

Pay your penalty fare by bank transfer using the payment details on the penalty fare notice. Always use the reference number to ensure that the payment is assigned correctly.

How to pay a penalty fare

You can pay your penalty fare:

in your own bank’s online banking service, or
at a bank branch.

Use the following payment details:

Recipient: Helsingin seudun liikenne – kuntayhtymä
Bank account number (IBAN): FI73 1596 3000 0695 77
BIC: NDEAFIHH
Amount: €100

The due date and reference number are printed on the penalty fare notice.

Always use the reference number.
Do not write anything in the message field.

Pay the penalty fare by the due date.
If the due date has passed, contact HSL’s customer service before making the payment.

Did you lose your penalty fare notice?

If you can’t find your penalty fare notice, contact HSL’s customer service to get the payment details.

Penalty fares and Conditions of Carriage

In this section, you'll find answers to frequently asked questions concerning penalty fares and the Conditions of Carriage.

Why did I get a penalty fare although I had a ticket upon ticket inspection?

You must have a ticket in the HSL app on your phone before you board a bus, train or tram, or before you step onto an escalator going down to a Metro station or enter the Suomenlinna ferry pier.

You may be issued a penalty fare if your ticket is activated only after boarding a vehicle, on an escalator down to a Metro station or on the ferry pier, or if your ticket cannot be inspected because your phone is out of battery.

The time written on the penalty fare is incorrect. My ticket was inspected later than the time recorded on the penalty fare ticket.

The penalty fare is unreasonably high. It should be reduced as especially people with low income and minors cannot afford to pay it.

The Act on Penalty Fares in Public Transport applies to all passengers aged 15 and over who travel without a valid ticket. A passenger’s financial situation is not grounds for annulling a penalty fare.

According to the Act on Penalty Fares in Public Transport, the penalty fare may be up to 40 times the price of the cheapest adult single ticket. The amount of the penalty fare is regulated in detail by a decree of the Ministry of Transport and Communications. HSL does not decide the amount of the penalty fare.

Why did I get a penalty fare although I had a correctly priced ticket? I’m a student and I bought a child ticket because I wasn’t able to buy a student single ticket.

Penalty fare details

Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.