Penalty fare

Did you get a penalty fare? On this page, you'll find instructions on how to pay your penalty fare, as well as answers to frequently asked questions.

If you believe that the penalty fare you received to be unjustified, you can submit an appeal using the form found at the end of this page.

A picture of a penalty fare notice, with a ticket inspector in the background.

Paying a penalty fare

Pay your penalty fare as a credit transfer using the payment details found on the penalty fare notice. Always use a reference number to ensure that the payment is assigned correctly.

How to pay a penalty fare

You can pay your penalty fare in your own bank’s online service or at a bank branch.

Recipient: Helsingin seudun liikenne – kuntayhtymä
Bank account number: IBAN FI73 1596 3000 0695 77
(BIC NDEAFIHH)
Total: €100

The due date and reference number are printed on the penalty fare notice.

Always use a reference number.
Do not write any message in the message field.

Pay the penalty fare by the due date.
If the due date has passed, contact HSL’s customer service before making the payment.

Did you lose your penalty fare notice?

If you can’t find the penalty fare notice, contact HSL’s customer service to obtain the payment details.

Penalty fares and Conditions of Carriage

In this section, you'll find answers to frequently asked questions concerning penalty fares and the Conditions of Carriage.

Why did I get a penalty fare although I had a ticket upon ticket inspection?

You must have a ticket on the HSL app on your phone before you board a bus, train or tram, or step on an escalator down to a metro station or enter the Suomenlinna ferry pier. You may be issued with a penalty fare if your ticket is activated only after boarding a vehicle, on an escalator down to a metro station or on the ferry pier, or if your ticket cannot be inspected because your phone is out of battery.

The time written on the penalty fare is incorrect. My ticket was inspected later than the time recorded in the penalty fare ticket.

The penalty fare is unreasonably high. It should be reduced as especially people with low income and minors cannot afford to pay it.

The Act on Penalty Fares in Public Transport applies to all people aged 15 and over travelling without an appropriate ticket. A passenger’s financial situation does not constitute as grounds for an annulment.

According to the Act on Penalty Fares in Public Transport, the penalty fare can be up to 40 times as high as the cheapest adult single ticket. The amount of the penalty fare is regulated in detail by a decree of the Ministry of Transport and Communications. HSL does not decide the amount of the penalty fare.

Why did I get a penalty fare although I had a right-priced ticket? I’m a student and I bought a child ticket because I wasn’t able to buy a student single ticket.

Penalty fare details

Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.