By authenticating you verify both your identity and your HSL account

If you have purchased tickets that require strong authentication via the HSL app (such as season tickets) or have an HSL card, you have probably already completed strong authentication. You can check this as follows:

In your HSL account on our website:

1. Log in to your HSL account at tili.hsl.fi, or click the profile icon in the top right corner. 
2. Go to Settings and My information.
3. If you have already authenticated, you will see a notification saying “Your information has been verified with strong authentication.”

In the HSL app:

1. Open the HSL app and log in if needed.
2. Tap More and Settings.
3. Under My information and settings, select My information. 
4. If you have already authenticated, you will see a notification saying “Your information has been confirmed through strong authentication.”

You need a strongly authenticated HSL account if you:

• want to use an HSL card, as the card is personal. If you have purchased an HSL card, you have essentially already completed authentication.
• want to top up your HSL card in the HSL Ticket Store, or allow someone else to top up your HSL card in the HSL Ticket Store.
• buy personal tickets (season tickets or multi-journey tickets) in the HSL app
• want to purchase certain discount tickets
• want to use HSL’s Bike Parking service

You do not need an HSL account or strong authentication to buy single tickets at card readers on board or at stations using contactless payment, to buy single or day tickets in the HSL app, or to buy tickets from ticket machines.

Electronic authentication via Suomi.fi means verifying your identity online using your online banking credentials, mobile certificate, ID card with a citizen certificate, or the hightrust.id mobile app. Electronic authentication does not require a visit to the HSL or a municipal service point—you can authenticate from the comfort of your home.

• If you do not have personal online banking credentials, please contact your bank.
• A mobile certificate is an identifier stored on your phone’s SIM card. Read more at mobiilivarmenne.fi. You can also ask your mobile operator for more information.
• An ID card with a citizen certificate is issued by the police.
• You can find more information about the hightrust.id mobile app on the suomi.fi website.

1. Log in to your HSL account by clicking the profile icon in the top right corner of our website. After logging in, click the icon again to access your account homepage. You can also log in directly at tili.hsl.fi.
2. Go to Settings and select My information.
3. Under Basic information, select Authenticate. If you have already completed strong authentication, it will be indicated here.
4. Choose your preferred authentication method: online banking credentials, mobile certificate, ID card with a citizen certificate, or the hightrust.id mobile app.
5. Complete the authentication using your chosen method.

1. Download the HSL app, create an HSL account, and log in if you have not done so already.
2. Tap More in the bottom menu.
3. Click Settings.
4. Select My information.
5. Under Basic information, select Authenticate. If you have already completed strong authentication, it will be indicated here.
6. Choose your preferred authentication method: online banking credentials, mobile certificate, ID card with a citizen certificate, or the hightrust.id mobile app.
7. Complete the authentication using your chosen method.

1. Choose the HSL or a municipal service point. You can find service point details here. 
2. Bring an ID document and visit the selected service point to complete authentication.

Children can complete strong authentication if they have personal online banking credentials, a mobile certificate, a citizen certificate, or the hightrust.id mobile app.  The process is the same as for adults—see How to authenticate electronically on our website or How to authenticate in the HSL app.

A guardian can also complete strong authentication on behalf of a child for matters related to the HSL card. by phone or at the HSL or a municipal service point using their own ID document. The child or their ID does not need to be present. If the child has an HSL card, bring it along.

A guardian cannot complete strong authentication on behalf of a child in the HSL app. 

If you cannot use Suomi.fi authentication using Finnish identification tokens—such as Finnish online banking credentials—you can authenticate at the HSL or a municipal service point by presenting an ID document. Citizens of other countries can verify their identity with a passport, official foreign ID card, European driving license, or, if necessary, a residence permit with a photo issued by an authority.

Unfortunately, authentication completed using foreign identification tokens does not provide us with information about whether you have a Finnish personal identity code. Without this, we cannot verify your municipality of residence. Your municipality of residence affects, for example, whether you can buy standard-price season tickets or only non-resident season tickets, which do not require domicile information. Therefore, authentication via Suomi.fi using foreign identification tokens is not sufficient.

If you do not have a Finnish personal identity code, you can still create an HSL account and get an HSL card, but self-service options are limited. Additionally, if we cannot confirm that your municipality of residence is in the HSL area, you can only purchase non-resident season tickets, as well as standard single tickets and day tickets.

You can verify your identity with one of the following:

• Official ID card, including foreign-issued
• Passport
• European driving licence
• Kela card with photo
• For children aged 7–17, a child’s ID card or a Kela card without a photo is sufficient. A guardian can also complete authentication on behalf of a child using their own ID.

Your HSL account is your customer profile used across HSL services, where your details are stored. You log in to your account using the credentials associated with it—your email address or phone number—along with the password you have set.