Discover the HSL Ticket Store

Season tickets

• Season tickets are available for 14, 30 and 360 days.
• You can have a maximum of two valid season tickets at the same time.
• You can buy a season ticket up to 60 days in advance.

Value for single tickets

• The minimum top-up amount is €5, and the maximum balance allowed on the card is €400.
• You can use the value on your HSL card to buy single tickets at card readers on public transport and at stations.

• Are you entitled to a discount? Read more about discounted travel here.
• Students, pensioners receiving a national or guarantee pension, and recipients of a cash rehabilitation benefit from Kela, as well as mobility-impaired and visually impaired people, wheelchair users, and war veterans entitled to a free HSL card: Your discount entitlement must be updated on your HSL card at the HSL or a municipal service point before you can buy discount tickets via the Ticket Store. Please bring your ID and any other required documents. Read more here. 
  See service point contact details.
  
  Please note that with the exception of student tickets, these discounted tickets are only available for the HSL card, not for the HSL app.

• If you are over 70 years old or between 7 and 17 years old, your discount entitlement will be updated on your HSL card when you complete strong authentication in the Ticket Store. This means you don’t need to visit a service point. You can also buy tickets using the HSL app. More information about the HSL app

You can see all season tickets and the amount of value, i.e. money, on your HSL card by logging in to your HSL account at tili.hsl.fi/en.

On the same page, you can also create an HSL account if you do not yet have one. In order to create an HSL account, you’ll need your email address and phone number. If you use an HSL card, you’ll most likely also have an HSL account.

You can log in to your HSL account from any page on hsl.fi. The login button is in the top right corner of each page. Click on the button to log in to your HSL account or create an account if you do not yet have one.

You can also see information about the tickets and value on your HSL card by using a card reader.

Hold your card on the reader to see the following information on the screen:

• The period of validity for your season ticket, if you have one.
• The amount of remaining value.
• Your valid single ticket and its period of validity.

HSL card: To top up your HSL card with season tickets and value in the Ticket Store, you need to have an HSL card. You can get one at the HSL service point or a municipal service point—please bring an ID document. See contact details

HSL account: You must log in to the Ticket Store using your HSL account. If you don’t have an account, you can create one in the store before logging in. You will need a phone number or email address to do this.

Strong authentication: If you haven’t completed strong authentication before, the Ticket Store will ask to verify your identity through strong authentication. You can authenticate using your online banking credentials, a mobile certificate, or an ID card with a citizen certificate.

Alternatively, you can complete strong authentication at the HSL or a municipal service point before accessing the Ticket Store. Please bring your ID document. See contact details

The Ticket Store will open on 24 September. From that date, you can visit kauppa.hsl.fi/en to top up your card with value or a season ticket. The Ticket Store will guide you through each step. Below you can find detailed instructions and more information, or click here to open illustrated instructions in PDF format.

1. 1. Select whether you want to top up your HSL card with a season ticket or value (money).
   2. If you are accessing the Ticket Store on your device for the first time, you will be asked to agree to the Terms of Use. 
   3. Log in to the store using your HSL account. If you do not have an account, you can create one before logging in. You’ll need to provide your email address or phone number.
   4. Complete strong authentication if prompted. You’ll only need to do this if you haven’t done it before. Strong authentication is required because HSL cards are personal. It’s needed to verify your identity, customer group, and home municipality.
   5. If your HSL card has not been added to your customer information yet, you can do it now. Enter the card number found on the back of your HSL card.
   6. Select the season ticket or the amount of value you want.
   7. Select payment method (online banking or MobilePay).
   8. Go to payment. You’ll be automatically directed to another service to complete the payment. After paying, wait to be redirected back to the HSL Ticket Store.

All done! The ticket or value will be available on your HSL card immediately after purchase. Have a pleasant journey!

The Ticket Store will open on 24 September. From that date, you will be able to top up another person’s HSL card—for example, your child’s, parent’s or friend’s—with season tickets or value online. Go to kauppa.hsl.fi/en and select “Load a season ticket or value for another person”. The Ticket Store will guide you through each step. Below you can find detailed instructions and more information, or click here to open illustrated instructions in PDF format.

Video: how to top up another person's HSL card in the Ticket Store.

What you need

• Your HSL account
• The number of the HSL card you want to top up
• The owner of the HSL card must have completed strong authentication (i.e. verified their identity).
  – The card owner can complete strong authentication by clicking the “Log in” button on the top right corner of the HSL website and then logging in using their HSL account. They will then need their personal online banking credentials, a mobile certificate, or an ID card with a citizen certificate.
  – Alternatively, they can complete strong authentication at the HSL or a municipal service point (see contact details) by presenting an ID document.
  – Parents can complete strong authentication on behalf of their children at a service point by presenting their own ID and the child’s HSL card

Then go to the Ticket Store

1. Select “Load a season ticket or value for another person”
2. Log in with your HSL account. If you do not have an account, you can create one at this point. You’ll need to provide your email address or phone number.
3. Enter the number of the other person’s HSL card in the field provided. The number can be found on the back of the card. Give the card a name of your choice so you can easily recognize it the next time.
4. Select whether you want to top up the card with a season ticket or value (money).
5. If you are accessing the Ticket Store for the first time, you will be asked to agree to the Terms of Use.
6. Select the season ticket or the amount of value you want.
7. Select payment method (online banking tai MobilePay).
8. Go to payment. You’ll be automatically directed to another service to complete the payment. After paying, wait to be redirected back to the HSL Ticket Store.
9. If you want a receipt for your purchase, print it out now. When the store first opens, receipts for tickets purchased for other people will not be saved in your customer information.

The ticket or value will be available on the other person’s HSL card immediately after purchase. 

This is due to data security reasons. As all HSL cards are personal, you can view the personal data of another person only if you are acting on behalf of them. Unfortunately, acting on behalf of another person is not yet possible in the HSL Ticket Store. We are currently working on adding this function to the Ticket Store and will inform you about the schedule once it is confirmed.

At the moment, a guardian can act on behalf their child by contacting us via chat or phone, or by visiting a service point. When a guardian acts on behalf of their child via chat or phone, they must complete strong electronic authentication. When vising a service point, the guardian must bring with them their own ID document and the number of the child’s HSL card.

You can check the remaining value and tickets on your HSL card by logging in to your HSL account on our website. In addition, a child may also log in to their own HSL account and check the value and tickets on their HSL card.

More information about the HSL account.

You can also see the tickets and value on your HSL card by using a card reader on board a public transport vehicle or at a station. By holding your card on the reader, you’ll see the remaining value and all the valid tickets you have on your card.