Support and instructions

Need help or support? Find assistance on our support pages or contact our customer service.

HSL card and Ticket Store

Where can I get an HSL card?
How can I top up my HSL card online?
Where can I check my HSL card value balance?

Find answers to questions about the HSL card and the Ticket Store here.

HSL app

Having trouble buying a ticket?
Wondering about an extra authorization hold on your bank account?
Having trouble transferring your season ticket to a new phone?

Find answers to questions about the HSL app here.

Contactless payment

How do I transfer between services with a ticket purchased using contactless payment?
How can I get a receipt for a ticket purchased using contactless payment?

Find answers to questions about contactless payment on HSL public transport here.

Buying a ticket

Where can I buy tickets?
How can I pay for my ticket?
What do the zones mean?

Find instructions for buying and using HSL tickets here.

Lost property

Did you leave your bag on a tram or your backpack on a bus? Here you'll find instructions on where to inquire about your lost items.

Penalty fare

Did you get a penalty fare? Here you'll find instructions on how to pay a penalty fare as well as answers to frequently asked questions.

See the instructions

Travelling in the HSL area

Here you’ll find instructions for travelling on HSL public transport. You can plan your journey using the Journey Planner, check stop‑ and route‑specific timetables, and read about accessible travel and city bikes.

Park & Ride

Park & Ride is designed for public transport customers who want to combine different modes of travel smoothly. With a valid HSL public transport ticket, you can park at Park & Ride facilities at a low cost or even for free.