We are overhauling our tickets and payment methods

We are overhauling the purchase and use of tickets and upgrading our back-end systems. Contactless payment has been introduced as a new option. The overhaul will enable new options for digital transactions and self-service. Furthermore, the enhanced digital sales system will offer greater flexibility, enabling us to develop new services more agilely to meet future needs.

Tickets will continue to be available via the HSL app, from HSL card readers, online at the HSL Ticket Store, and from service points, R-kiosks, and S Group stores.

This page contains information about the changes and new services brought about by the project.

Quick and easy ticket purchase with contactless payment

You can use contactless payment for adult single fares. Simply select the zones and show your debit/credit card to the card reader. The ticket will be stored on your card, and you can board. Tickets purchased with contactless payment are valid on all HSL transport services, including buses, trams, the Metro, commuter trains, and the Suomenlinna ferry.

Multi-user HSL cards will be discontinued

The multi-user HSL cards will be discontinued. In the future, all tickets will be personal. If you have a personal HSL card, you can continue using it as usual. You can check which card you have on our website.

Which card?

Tickets for the HSL card via the new online ticket store

You can buy tickets onto your HSL card conveniently via the new HSL Ticket Store: season tickets and value for all zones and customer groups. The tickets are valid on all HSL public transport. Tickets and value purchased online no longer need to be separately transferred to the HSL card. Our goal is to open the new ticket store in May.

New readers replace the old ones

We have replaced all card readers on public transport and at stations. Initially, tickets are purchased on the new card readers just like before, using the value on the HSL card. First, you select the zones and then present your HSL card to the reader. Contactless payment will be introduced later.

The main change is that the new card reader shows the zone buttons on two screens in zones B, C, and D. You can move between the screens using the arrow on the right side of the screen.

Changes and new services will be introduced in phases

Unfortunately, we must discontinue some services before we can introduce replacements or launch new services. The schedule for the changes has not yet been confirmed, but we will inform our customers about each change well in advance. We apologize for any inconvenience caused during this transition period.

HSL app

The HSL app makes traveling easy. The app allows you to buy tickets, check your routes, and keep up-to-date with any service changes. You can download the HSL app for free from your appstore.

Tickets and zones

There will be no changes to tickets or discount groups. Pricing is based on zones A, B, C, and D. Read more about the zones

All existing ticket options will continue to be available: single, multi-journey, day, and season tickets can all be purchased via the HSL app. A new online HSL Ticket Store will be opened, offering season tickets and value top-ups for the HSL card. Single and day tickets will continue to be available from R-kiosks and service points, as well as S-market, Alepa, and Prisma stores. In addition, adult single tickets can be purchased at card readers using contactless payment. More information about tickets and ticket prices