Ticket machines phased out gradually

Sales via ticket machines have been steadily declining, with 70% of passengers now purchasing their tickets using the HSL app. We have also recently revamped our ticketing systems. Single tickets are available using contactless payment at card readers on board and at stations, and our new Ticket Store enables online top-up of HSL cards.

Customer is buying a ticket at a large ticket machine

End of ticket sales at ticket machines

HSL's large ticket machines were removed from service in autumn 2025 when we transitioned to a new backend system and launched the new Ticket Store for topping up HSL cards online. HSL ticket sales at ticket machines located at tram stops and at Helsinki City parking ticket machines ended on 31 December 2025. Currently, around 70 HSL ticket machines remain in operation at major transport hubs.

HSL's sales channels (excl. ticket machines) i.e. the app, Ticket Store, contactless payment and sales and service points depicted with pictograms

Where can I buy tickets?

You can buy tickets using the HSL app, at card readers with contactless payment, and at sales and service points. You can top up your HSL card with value and season tickets through the new HSL Ticket Store or at sales and service points. Additionally, you can buy tickets from single ticket machines.

You can find information about different tickets and discounts, as well as up-to-date prices on our Tickets and fares page.

All tickets conveniently via the HSL app

You can buy, for instance, single and season tickets using the free HSL app. The app provides the widest range of tickets, including multi-journey tickets. The app also provides you with routes, the latest public transport news, service updates and information about disruptions.

To purchase certain tickets via the app, such as season and multi-journey tickets, you will need to authenticate strongly using your online banking credentials. Some discount tickets, such as tickets for recipients of Kela’s national pension, are only available on the HSL card.

Top up your HSL card online

You can top up your HSL card online with season tickets for all zones or add value for purchasing single tickets at card readers on board public transport and at stations. You can top up not only your own HSL card, but also someone else's card; for example, parents can top up their children's cards. Tickets purchased through the new store will appear on your HSL card immediately — no need to transfer them at a card reader after purchase.

Adult single tickets available also with contactless payment

You can purchase adult single tickets at card readers on board public transport and at stations with contactless payment. Simply select your travel zones and show your debit/credit card to the card reader. The ticket will be stored on your card.

Sales and service points at your service

You can top up your HSL card with value and season tickets, and buy tickets at HSL and municipal service points and various sales points. See here for service fees charged at HSL's service point. Sales points and municipal service points may also charge service fees.

Find the closest sales point

HSL ticket machine with a touch screen at a stop

These machines will remain in service for the time being

For the time being, tickets can still be purchased from HSL ticket machines located at major transport hubs. You can view the locations of these machines on our sales and service point map. The machines are marked on the map with a small ticket icon.

The remaining ticket machines are narrow and have a touchscreen. They sell adult and child single tickets and, in some cases, one-day tickets. The selection depends on the machine’s location: you can only buy tickets for an area that includes the zone where the machine is located (for example, machines in Zone A sell only AB, ABC, and ABCD tickets).

HSL ticket machines at tram stops to be shut down at year end

Ticket sales at HSL single-ticket machines located at tram stops ended on 31 December 2025.

There were fewer than 30 ticket machines at tram stops, and they sold adult and child single tickets that included zone A. These machines are narrow and do not have a touchscreen. Information about the closure will be displayed on the machines’ screens in advance, and eventually, the machines will be covered until they are removed.

HSL ticket sales at Helsinki City parking ticket machines end

HSL ticket sales at Helsinki City parking ticket machines ended on 31 December 2025.

In addition to parking tickets, Helsinki City parking ticket machines used to offer adult and child single tickets that included zone A. The machines are located in parking areas in Helsinki, display an HSL ticket sales sticker, and show the text “Helsingin kaupunki” on the screen.

These large ticket machines have been removed from service

Tickets can no longer be purchased from the large HSL ticket machines, nor can HSL cards be topped up at them. Covers have been placed over the machines to indicate that they are no longer in service. The large ticket machines designed primarily for topping up HSL cards were closed in September 2025 when we transitioned to a new backend system and launched the new Ticket Store for topping up HSL cards online.

More information

Why is HSL closing ticket machines?

We are transitioning to a new backend system and will launch a new HSL Ticket Store for online top-ups of the HSL card on 24 September. Additionally, we have introduced contactless payment as a new payment method. Due to these changes, we have closed the large ticket machines because they ran on the old backend system.

Tickets were purchased from ticket machines less than before. The majority of passengers, nearly 70%, buy their tickets on their phones using the free HSL app.

Why are the large ticket machines closed?

The large ticket machines were primarily designed for topping up the HSL card. We will launch an improved online ticket store where customers will be able to top up their HSL cards on 24 September. The store will offer tickets for all customer groups. Tickets purchased via the new store will not need to be transferred to the HSL card after purchase at a card reader. In addition, the large ticket machines ran on the old backend system, which we are phasing out.

I have been topping up my HSL card at ticket machines. Where can I top up my card in the future?

In the future, you will be able to top up your HSL card online, as we will launch a new HSL Ticket Store. The new Ticket Store is scheduled to open on 24 September. Large HSL ticket machines will be removed from service on Sunday 21 September, around 10pm.

I have been buying single tickets at ticket machines. Where can I buy them in the future?

The most convenient way to buy single tickets is to use the free HSL app. The app provides the widest range of tickets, including multi-journey tickets. Read more about the app.

You can also buy adult single tickets with Visa or Mastercard using contactless payment at card readers on board public transport and at stations. Read more about contactless payment.

Alternatively, you can locate the nearest sales or service point. Single tickets are also available from smaller HSL ticket machines, which will remain in use until further notice. Find the closest sales point.

I have been buying day tickets at ticket machines. Where can I buy them in the future?

The most convenient way to buy day tickets is to use the free HSL app. The app provides the widest range of tickets, including multi-journey tickets. Read more about the app.

Alternatively, you can locate the nearest sales or service point. Day tickets are also available from some of the smaller HSL ticket machines, which will remain in service until further notice. Find the closest sales point.

My child has been topping up their HSL card at ticket machines. How can they buy tickets in the future?

Children's HSL cards can be topped up online via the new HSL Ticket Store starting 24 September. If your child has online banking credentials or a mobile certificate, they can top up their card themselves. Alternatively, parents can top up their children's cards via the store. Read mora about the Ticket Store

Children can also download the free HSL app on their phones to buy child single tickets, day tickets, season tickets, and zone extension tickets to season tickets. To buy season tickets, the child must strongly authenticate using their online banking credentials or a mobile certificate.

If needed, a child’s HSL card can also be topped up with value or a season ticket at a sales or service point. This can be done by the child or a parent.

Children under seven do not need a ticket. Children aged 7–17 can buy child tickets at a 50 percent discount.

I just saw a large ticket machine, are they still in use?

Can I no longer buy tickets at any HSL ticket machines?

What will happen to other ticket machines?

Tickets can still be purchased from the small HSL machines for the time being. The small ticket machines sell adult and child single tickets, and some also offer day tickets. Additionally, adult and child single tickets can still be purchased from certain parking ticket machines in Helsinki.

The current plan is to eventually remove all HSL ticket machines from service and stop selling tickets at Helsinki’s parking ticket machines. We will evaluate the appropriate timing for these changes and communicate them in advance.