Sales and service points

At sales and service points, you can:

• Top up your HSL card with season tickets
• Top up your HSL card with value
• Buy single tickets
• Buy day tickets

More information about tickets and fares is available here.

Information about ticket and service fees is available here. 

New HSL cards are available at the HSL service point or at municipal service points. 

You can also buy adult and child single tickets from HSL ticket machines, which are marked on the map with a ticket icon. Some ticket machines also sell day tickets. To find these machines, select “1-day ticket (valid immediately” in the map search.

At the HSL service point, you can pay by cash, debit or credit card, Edenred Työmatka card, Smartum Pay, and Epassi. 

At other sales and service points, you can pay by cash or card. Please check the accepted payment methods at each location. 

Please bring any necessary documents with you when visiting a service point—for example, proof of eligibility for a student or pensioner discount. Read more about discounts here. 

If you visit a service point to buy a new HSL card, please bring a driver’s license, a passport or an ID card. A fee of €5 is charged for the new card. 

HSL service point

HSL’s service point is located in Mall of Tripla, 4½ floor, Pasilan asema-aukio 1, 00520 Helsinki.

See the contact details, opening hours, and location of the HSL service point on the map here.

Municipal service points

Check up-to-date opening hours on the service point’s website.

 

Espoo

• Kalajärvi, Kalajärven palvelutori, Ruskaniitty 4
  • Opening hours of Kalajärvi service point
• Leppävaara, Sello Library, Leppävaarankatu 9
  • Opening hours of Leppävaara service point
• Matinkylä, Ison Omenan palvelutori, Suomenlahdentie 1, 3rd floor
  • Opening hours of Matinkylä service point

Kauniainen

• Information point at City Hall, Kauniaistentie 10
  • Opening hours of the information point at Kauniainen City Hall (in Finnish)

Vantaa

• Vantaa Info in Korso, Lumo, Urpiaisentie 14
  • Opening hours of Vantaa Info in Korso
• Vantaa Info in Myyrmäki, Myyrmäkitalo, Paalutori 3
  • Opening hours of Vantaa Info in Myyrmäki
• Vantaa Info in Tikkurila, Dixi, Ratatie 11, 2nd floor
  • Opening hours of Vantaa Info in Tikkurila

Kerava 

• Kultasepänkatu 7
  • Opening hours of Kerava service point (in Finnish)

Kirkkonummi

• Town Hall, Ervastintie 2
  • Opening hours of Kirkkonummi service point (in Finnish)

Sipoo: 

• Nikkilä, Main Library, Pohjoinen Koulutie 2
  • SipooInfo Nikkilä opening hours
• Söderkulla, library lobby, Amiraalintie 2
  • SipooInfo Söderkulla opening hours

Siuntio

• Siuntio Municipal Library, Puistopolku 2
  • Opening hours of Siuntio Library (in Finnish)

Tuusula

• TuusInfo, Tuusula Main Library in Hyrylä, Autoasemankatu 2 
• TuusInfo Jokela, Jokela Library, Keskustie 20
• TuusInfo Kellokoski, Kellokosku Library, Kuntotaival 2 B
  • TuusInfo opening hours in Hyrylä, Jokela and Kellokoski (in Finnish)

You can take care of most matters online or over the phone. 
Below, you’ll find information on which matters require a visit to a service point.

You can take care of the following matters at municipal service points (or at HSL’s own service point): 

Find the closest municipal service point.

Matters concerning discount entitlements

• Adding a discount entitlement to a pensioner’s HSL card
• Adding a discount entitlement to an HSL card for people with reduced mobility
• Adding a discount entitlement to a student’s HSL card 

Customer account

• Creating a customer account if you do not have the tools to complete electronic authentication

Basic matters concerning the HSL card

• Buying a new HSL card
• Getting a free ticket
• Getting a Companion Pass
• Using value as a payment method for purchasing a season ticket
• Changes to a season ticket on the HSL card or refunds in the form of a new season ticket

Refunds and exchanges

• Exchanging disposable cardboard cards for QR code tickets or ticket codes in the HSL app.

NB! Municipal service points accept cash and/or card payments. Please check other accepted payment methods directly with the service point in question. 

 

The following matters require a visit to HSL’s own service point:

Matters concerning penalty fares

• Cancelling a penalty fare
• Paying a penalty fare if payment via credit transfer is not possible

Certain situations involving HSL card top-up

• Topping up transport staff’s HSL cards
• Topping up an HSL card using a voucher if the voucher is made out specifically to HSL